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Shipping & Return Policy

We are committed to giving you the best customer service possible and we stand behind the quality products we sell.


All orders are F.O.B. Pickering, Ontario.

No Hassle Return Policy

Product may be returned for a full credit if returned within 30 days of the original purchase date with no re-stocking charges, within the following guidelines:

  1. All returns must be pre-authorized by our office. Please detail your returns on our Return Authorization Form and Fax, E-mail or Mail it to us within 30 days for authorization.
  2. All returned product must in original or “NEW” condition and original packaging.
  3. Please remove any price or store stickers.
  4. All goods must be shipped freight prepaid.
  5. There are no returns of custom, special order or container buy goods.


Please notify us of any discrepancies within 7 days!
If upon receipt of an order from Playit Direct, you discover any discrepancies or problems with the order, please contact us immediately. We reserve the right to refuse credit if contacted more than seven days after you receive your order.

Defective Product

Please contact us immediately upon discovery of a defective item. Defective product returns require a Return Authorization and will be replaced or repaired within the manufactures warranty period. We will arrange and pay for the return freight.